TURN YOUR
EXISTING
PLATFORMS INTO
AI ENGINES
ETC Solutions enables AI into the SaaS and PaaS platforms your agency or organization already runs — Microsoft 365, ServiceNow, Power Platform, and more — delivering measurable efficiency gains without ripping and replacing what works. Proven. Governed. Deployed in weeks and months, not years.
AI Where Your Work Already Lives
We don't ask you to adopt new platforms. We activate the AI capabilities already embedded in what you own — and augment with best-in-class third-party tools where value demands it.
Activate AI across every M365 touchpoint. ETC deploys Copilot licensing, governance zones, and custom agents in 12 weeks — with Purview DLP and sensitivity labels ensuring compliance from day one. Includes Champion Team formation, COE setup, and department-by-department rollout.
ETC has stood up fully operational Power Platform Centers of Excellence — including at CISA — establishing Environment Groups, connector policies, ALM pipelines, and the Least Privileged Governance model in under 6 months. Citizen developers build safely; IT governs centrally.
Unlock Now Assist's generative AI to automate ticket triage, summarization, resolution, and knowledge generation. ETC integrates ServiceNow AI across ITSM, HR, and ITOM — achieving 68%+ ticket deflection and sub-2-minute resolution times comparable to our DLA deployment.
For agencies requiring IL4/IL5 cloud-native AI, ETC architects Azure OpenAI Service and AWS Bedrock deployments with government boundary controls. Proven at Navy ESD (AWS IL5) supporting 1.5M+ annual service desk interactions with 90+ mission system integrations.
Combine robotic process automation with generative AI for end-to-end intelligent automation. ETC configures UiPath Document Understanding, AI Center, and Process Mining to identify and automate high-value repetitive tasks — validated across procurement, HR, and finance workflows.
When native platform AI falls short, ETC evaluates, procures, and integrates purpose-built AI products. Our DLA engagement deployed Amelia cognitive AI handling 40,000 monthly calls. We assess fit, manage vendor relationships, and own integration end-to-end.
Implementation That
Actually Sticks
Our Implementation Pod model — built around governance, technical delivery, adoption, and communications — ensures every AI deployment is production-ready, secure, and used by the people who need it most.
The Numbers Behind
Our Deployments
What Microsoft & ServiceNow
Customers Have Proven
ETC's approach is grounded in validated outcomes across the Microsoft and ServiceNow customer ecosystems — evidence that the platforms work at scale when implementation is done right.
Dow deployed Microsoft 365 Copilot across their global workforce. Teams meeting summaries, document drafting, and email triage were the top gains. Employees reported spending 73% less time on meeting prep, and knowledge workers gained 4+ hours per week on average — translating to $20M+ in annual productivity value. Governance was managed through Microsoft Purview sensitivity labels and data policies — the same stack ETC deploys.
T-Mobile's Power Platform COE enabled over 3,000 citizen developers to build internal automation and apps under centralized IT governance. The COE reduced app development costs by 74% vs. traditional IT delivery and cut time-to-deploy from months to weeks. Environment Groups, DLP policies, and managed environments mirrored exactly the governance framework ETC implements — including the zone-based access model that prevents shadow app sprawl.
Equinix deployed ServiceNow Now Assist across their global ITSM operations — routing, triaging, summarizing, and resolving incidents with generative AI. Virtual Agent deflected 58% of help desk tickets before reaching a human, and first-contact resolution improved dramatically. Knowledge article generation was automated, cutting documentation time by 70%. The same Now Assist architecture ETC deploys across federal IT service desks.
Zurich deployed Copilot Studio agents across claims processing, underwriting research, customer service, and compliance reporting. Agents grounded in SharePoint and Azure data sources dramatically reduced manual lookup and document drafting. Sensitive data protection enforced via Purview sensitivity labels — with DLP policies preventing agents from surfacing restricted data — mirrors the exact governance posture ETC architects for federal customers.
What Your Agency Can
Realistically Expect
Based on validated ETC deployments and published Microsoft and ServiceNow customer outcomes. Modeled for a 500–1,000 FTE federal civilian agency.
| Capability Deployed | Before (wasted hrs) | After (ETC) | Annual Value |
|---|---|---|---|
| M365 Copilot — Knowledge Workers | 11 hrs/wk manual | AI-assisted | $720K |
| Helpdesk AI Agents (ServiceNow/Copilot) | 45–90 min/ticket | <3 min AI | $620K |
| Regulatory Report Automation | 3–5 days/report | 4–6 hrs AI | $490K |
| HR Onboarding Agent | 3–4 weeks cycle | 9–12 days | $380K |
| Procurement AI Research | 6–10 hrs/task | 45–90 min | $310K |
| Governance / Risk Reduction | Undetected shadow AI | 91% eliminated | $270K |
VALUE BY PLATFORM — ANNUAL ROI CONTRIBUTION
Full-Spectrum AI Capabilities
- Power Platform COE Build
- Zone 1–3 Environment Groups
- Purview DLP Configuration
- Connector Policy Enforcement
- ALM Pipeline Design
- Responsible AI Framework
- Copilot Studio Custom Agents
- ServiceNow Virtual Agent
- SharePoint-Grounded RAG
- Multi-channel Publishing
- Human-in-the-Loop Workflows
- Agent Lifecycle Management
- PPAC Inventory Dashboards
- Copilot Adoption Tracking
- KPI Baseline Measurement
- Microsoft Sentinel SIEM
- Purview Audit & Compliance
- Executive ROI Reporting
- Zero Trust AI Architecture
- Sensitivity Label Enforcement
- Insider Risk Monitoring
- eDiscovery Readiness
- FISMA / DIACAP Alignment
- Shadow AI Elimination
- Champion Team Formation
- Persona-Based Curriculum
- Citizen Developer Program
- Admin Certification Tracks
- Change Management Plans
- Weekly Adoption Analytics
- M365 + ServiceNow Bridge
- Azure OpenAI / Bedrock
- API & Connector Design
- Legacy System Wrapping
- IL4 / IL5 Cloud Config
- Multi-Platform Orchestration
- Licensing Right-Sizing
- Pay-Go Meter Setup
- Capacity Planning
- Environment Consolidation
- Performance Monitoring
- Cost Governance
- ETC Innovation Center Pilots
- IV&V for AI Systems
- Prompt Engineering
- Agent Quality Assurance
- Responsible AI Reviews
- Proof-of-Concept Sprints
READY TO
ACTIVATE YOUR
PLATFORMS?
Whether you're starting with a single Copilot pilot or building a full enterprise COE, ETC brings the governance framework, technical depth, and proven playbooks to deliver real results — not slide decks. Let's map your platform landscape to a 12-week action plan.